Terms & Condition

• Vetted Source refers to our sourcing and supply chain agency.
• Client refers to any business or individual engaging our services.
• Services include sourcing, inspections, logistics, and supplier coordination.
• Supplier means manufacturers, vendors, or factories introduced during projects.
• Project means a sourcing assignment agreed between both parties.
• Order means a confirmed purchase placed with a supplier.

Vetted Source provides sourcing and supply chain services for international eCommerce sellers and import businesses operating globally.

• Service engagements begin after written confirmation from Vetted Source.
• Verbal discussions alone do not create a binding agreement.
• We reserve the right to reject projects that violate laws or ethical standards.
• All timelines are estimates and may be affected by third-party delays.

• Service fees are agreed before project commencement.
• Invoices are generally payable within 7 days.
• Late payments may incur additional charges.
• Supplier payments remain the Client’s responsibility.
• Service fees are generally non-refundable once work has commenced.

Vetted Source acts as an intermediary between Clients and Suppliers. Purchase agreements are entered directly between the Client and Supplier.

• We do not guarantee supplier performance or financial stability.
• Supplier verification reduces risk but does not eliminate it completely.
• Disputes between Clients and Suppliers remain their responsibility.

• Inspection reports are based on sampled units only.
• A passed inspection does not guarantee every unit is defect-free.
• Inspection standards follow agreed AQL methodology.
• Third-party inspection agencies operate independently.

• Shipping timelines are estimates only.
• Import taxes and duties remain the Client’s responsibility.
• We are not liable for carrier delays or customs holds.
• Risk transfer follows agreed Incoterms.

• We may assist with certification coordination through third-party laboratories.
• We do not issue certifications directly.
• Certification approvals are not guaranteed.

• Our liability is limited to fees paid for the specific project.
• We are not liable for indirect or consequential damages.
• We are not responsible for supplier or freight carrier actions.
• Incorrect information provided by Clients may affect outcomes.

Both parties agree to keep confidential any non-public information shared during projects.

• Confidentiality obligations continue after termination.
• Information required by law may be disclosed where necessary.

• Clients may terminate projects with written notice.
• Outstanding fees remain payable after termination.
• We may suspend services for non-payment or unlawful conduct.

If you have questions regarding these Terms & Conditions, please contact us:

We aim to respond to all enquiries within 3 business days.